Maintenance & Support
Long-term ownership after launch. Security updates, monitoring, dependency upgrades, and the steady work that keeps a product worth using.
Software does not sit still after launch. Dependencies age out of support, a payment provider changes an API, traffic grows past what the original design assumed, and the person who understood the deployment leaves. The products that stay healthy are the ones where somebody is responsible for all of that between releases, not only when something breaks.
What we build
Security and dependency updates
Keeping the stack patched and current, in small regular increments rather than one frightening upgrade every second year.
Monitoring and uptime
Error tracking, performance monitoring, and alerts that reach a person, so problems surface before support tickets do.
Bug triage
A route for reporting problems, a rule for what gets fixed now, and a queue for what does not.
Ongoing feature work
Scheduled capacity for the changes the product needs after real people have used it for a year.
Backups and recovery
Backups that are tested by restoring them, because an untested backup is an assumption.
Taking over someone else's code
Reading, documenting, and stabilising a codebase we did not write, before changing anything in it.
What you get
- A named response time for issues, agreed before we start
- Monitoring and alerting on your accounts, not ours
- A tested restore, not just a backup job that reports success
- Documentation good enough for another team to take over
We build this for ourselves too
We operate our own products in production rather than shipping them and moving on. GetFade, RankMetrics and LawManager are all live, all maintained by us, and all subject to the same upgrades and monitoring we set up for clients.
Common questions
Will you maintain software you did not build?
Yes, and it starts with a review rather than a fix. We read the codebase, the schema, and the deployment setup, then give you a written assessment of what is safe to change and what needs work first.
How is it billed?
A monthly retainer sized to the product, covering a set amount of capacity. Emergency work outside that is agreed case by case rather than billed by surprise.
What if we want to bring it in-house later?
Then the handover should be easy, which is why the documentation and the infrastructure are yours from the start. We would rather hand over cleanly than be difficult to replace.
Other services
SaaS Development
Multi-tenant platforms built for scale. We architect, build, and launch SaaS products with subscription billing, team management, and enterprise-grade infrastructure.
AI Integrations
Intelligent systems that add real value. From LLM-powered features to computer vision pipelines — we integrate AI where it actually matters.
Custom Platforms
Bespoke software for complex workflows. When off-the-shelf doesn't cut it, we build platforms tailored to how your business actually operates.
Product Design
Interfaces people love using. Research-driven UX, modern UI systems, and interactive prototypes — designed to convert and delight.
Automation
Work that runs itself. Scheduled jobs, system-to-system integrations, and pipelines that keep going when nobody is watching them.
MVP Development
A first version in weeks, not quarters. Scoped to what proves the idea, built so version two is not a rewrite.
Web Development
Sites that are fast on purpose. Marketing pages, web applications, and a content model your team can edit, with accessibility and speed designed in.
Technical SEO
Search visibility fixed at source. Crawlability, indexing, structured data, and Core Web Vitals engineered into the product, not patched over it.
Software Development
Software designed, built, and run from Prishtina, for clients anywhere. Your repository from the first commit, hours that overlap yours, and a handover planned from the start.